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Customer Experience Archives - Page 10 of 12 - ExchangeWire.com

Customer Experience

Weekly Focus: Google Makes £415m Move in China E-Commerce Market

This week, we see Google making a USD$550m (£415m) move in China's e-commerce market and more Australian consumers window shopping…

7 years ago

Staying Afloat: Why the CCO Is Key to Keeping Retail Doors Open

The retail industry has felt the impact of online shopping and, in 2017 alone, 5,855 high street retailers shuttered their…

7 years ago

GDPR Ushers in New Era of Customer Empowerment & Engagement

Experienced marketers and merchandisers understand that every few years there is a ‘-geddon’ or ‘-ocalypse’ that monopolises the industry’s attention…

7 years ago

How In-Store Associates Can Drive Online Sales – Q&A with Hero

Today, retailers operating physical stores are faced with a decision: innovate or close. In this Q&A with RetailTechNews, Adam Levene, CEO…

7 years ago

We All Love Consumer Reviews, But Can We Trust Them?

In this piece, Joe Rohrlich, EVP & general manager, Bazaarvoice tells RetailTechNews how having consumer ratings and reviews on your website…

7 years ago

Winning the War Against Amazon

Amazon has done it again — according to its latest earnings report, fourth quarter revenues exceeded estimates at USD$60.5bn (£45.5bn)…

7 years ago

How Can a UK SME Match Enterprise-Sized Competition?

  Automation is the answer. It has become clear that while smaller companies have the benefit of both agility and innovation,…

7 years ago

Weekly Focus: Alibaba Makes Delivery Investment & Unveils Voice System That Lets Customers Correct Their Orders

This week, Alibaba Group is back in the news with a string of announcements, including an investment in a Chinese…

7 years ago

Merchants Tap Payment Data for Insights on APAC Retail Habits: Q&A with Yang Wenhui, SEA GM, UnionPay International

Each time someone swipes or taps their credit card to complete a transaction, data is being collected and analysed to…

7 years ago

Weekly Focus: Singapore Online Marketplaces Snag £106.82m in Funds

This week, two of Singapore's online marketplaces, Carousell and Carro, have secured funds totalling USD$145m (£106.82m), while Alibaba says it…

7 years ago